| Before contacting
Evolution Support, please check for your problem below: |
| Commonly Asked Questions: |
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|
| Keyboard/Controller
Driver problems Answered: |
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I'm
running Windows 2000 and every time I plug in my Evolution
keyboard/controller, it crashes the system! |
| |
I
have connected my keyboard via the USB port, but I can't
get any input from the keyboard |
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My
drivers are listed in the Device Manager and are said
to be working OK, but the keyboard is not recognised in
any software |
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I
have connected the keyboard to the 15-pin gamesport on
my soundcard, but I can't get any MIDI input |
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I can't
get any sound |
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I
need the driver for the MK-149/MK-7/MK-261/MK-125/PlayPlanet.
I can not find any drivers for them on Evolution's website. |
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I need
to use a power adaptor to power my Evolution device. What
sort of power adaptor should I get? |
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Are
you a Linux user? |
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|
| Other Keyboard Problems
Answered: |
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How
do you reset the Keyboard to the factory settings? |
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I
have plugged a sustain pedal into my Evolution keyboard,
but it works the wrong way round. |
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When
I press the Sustain Pedal, Modulation data is sent from
the Keyboard. |
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When I press
a key, there is a delay before I hear any sound. |
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Does
my MIDI keyboard have it's own sounds? |
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My computer/laptop
does not have a games port. How can I connect my non-USB
keyboard to the computer? |
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When
using my Evolution keyboard, the keys I press don’t
correspond with the keys on the on screen keyboard. |
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|
| Software Problems Answered: |
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I can't
get any sound from my software. |
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How
do I get started? |
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I
can't see the keyboard as a MIDI input device in my software. |
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Every
time I start Sound Studio II/Pro II, an error occurs and
the software shuts down. |
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I
have just changed to a newer operating system and I can't
get the software to work. What do I have to do to get
it going? |
| |
How
do I write my songs to CD? |
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I can't
work out how to use the Sound Studio or Music Teacher
program. I can't find a manual. |
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In
Sound Studio II/Pro II, how can I use the extra sound
sets like E-mu Proteus or Korg Trinity? |
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Are
Evolution keyboards compatible with my software? |
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|
| Mac Problems: |
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I
keep seeing a message 'Evolution OMS driver could not
be loaded'. |
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The
keyboard does not seem to work with OS 9. |
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Can I
use the keyboard with Freemidi? |
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Where
are the drivers for OS X? |
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How
do I use the Evolution Software? |
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|
| UC33 Problems: |
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Is the
UC33 able to send SysEx messages? |
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| Unable
to solve your problem? Contact
Support |
| |
